Code of Success

Course name: Shortcut to Service Excellence

Problem/Source

      _cc781905-5ccde-1905cde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ -bb3b-136bad5cf58d_ Today, various technologies or tools have been developed to meet the convenience of consumers such as shopping through mobile applications, discussing products in online marketplaces. especially after the outbreak of COVID-19 It's even more a catalyst for consumer technology use. Many organizations have to adjust their business models to survive by using technology-driven instead to reach more consumers.

      _cc781905-5ccde-1905cde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ -bb3b-136bad5cf58d_ On the New Normal world at Customer behavior changes all the time. Customer service providers need to be able to adapt and use technology tools to enhance their services, including having

 Service mind Create Customer Experience that will create new business models, new services and new products. of your organization through designing Customer Journey to create impressive services and unique experiences through digital tools and the online world.

      _cc781905-5ccde-1905cde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ -bb3b-136bad5cf58d_ The heart of the service business is the “Service Provider”. This course aims to enhance the service and create a memorable experience for customers who come to use the service. By focusing on customer experience management CEM: Customer Experience Management through the service of employees in various departments by using the Customer Centric concept of the customer as the center. To create service standards in the same way and to create service innovations for all customers

      _cc781905-5ccde-1905cde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ -bb3b-136bad5cf58d_ “Service Development Shortcuts to Success” course focuses on the process of developing conceptual frameworks and services to keep up with customer needs and changing situations. It was designed from over 16 years of experience in the hospitality industry. both hotels and airlines Including as a consultant and trainer for service training for various organizations Combine with Service Design to help design creative services. And with the professionalism combined with the experience of the participants​ everyone will make the course. “Service Development Shortcuts to Success” creates results that bring back valuable and memorable experiences for all customers.

Course objectives

1. Design and plan customer service (Customer Journey) to create a customer experience (Customer Expereince) that can be adjusted according to the behavior of consumers in the New Normal world.

2. Create an impression and trust of customers with a good image.

3. Have a positive attitude towards responsible work and greater self-esteem

4. Learn how to communicate strategies to attract customers. with psychological techniques

5. Understand and be able to deliver first-class service beyond expectations with CEM.

6. Happy from service and better manage stress from service work.

7. Understand diverse customer needs and handle potential problems professionally.